Most inquiries answered within 24 hours
How can Open Science help?
From product documentation and testing records to ordering and delivery, our team is here to provide clear, timely assistance.
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Open Science Answers
Clear guidance on orders, products, documentation, and more.
1. When can I expect a response?
Our team answers most inquiries within 24 hours during business days, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET. If your message concerns an active order, include your order number in the subject line so we can assist you faster.
2. Where can I track my order?
We’ll email you a tracking link as soon as your order ships. If you need additional help locating a shipment, contact our support team with your order number. Orders are generally processed within 0–2 business days, with most deliveries arriving 1–4 business days after fulfillment. Shipment protection is included with every order.
3. What should I do if my order arrives damaged or incorrect?
Contact us immediately with your order number and clear photos showing the issue. Photo documentation is required to review a claim. Once approved, we’ll arrange a complimentary one-time replacement, typically within 24 hours. Replacements are limited to one per customer, per order, and remain subject to review.
4. How can I confirm the quality of my products?
Every Open Science order is supported by batch-specific testing documentation detailing identity and purity results. Certificates of Analysis are also available through the corresponding product pages. If you need help reviewing or locating documentation for a particular batch, our team will be happy to assist.
5. Does Open Science offer volume pricing?
Yes. Save 40% when ordering 10 or more units of a product and 50% when ordering 50 or more. Minimums and discounts are calculated per product across all available strengths, allowing you to combine strengths freely. For larger quantities or specialized requests, contact us for a custom quote.
6. Can Open Science help me select a product for my research?
We cannot provide medical, therapeutic, or experimental guidance. However, we can help you navigate our catalog using objective information such as product specifications, available strengths, purity results, technical documentation, and published research. Tell us what information you need, and we’ll point you toward the appropriate resources.
7. Where can I find the Certificate of Analysis for my batch?
Batch-specific Certificates of Analysis can be accessed through our product pages and CoA library. Use the batch number printed on your vial to locate the corresponding documentation. If you cannot find a particular report, contact us with your order and batch numbers, and we’ll help you retrieve it.
8. Why was my payment declined?
A transaction may be declined for several reasons. First, confirm that your billing information matches the details associated with your payment method. If the issue continues, try another payment method or ask your financial institution to authorize the transaction. You can also contact our team for additional assistance.
1. When can I expect a response?
Our team answers most inquiries within 24 hours during business days, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET. If your message concerns an active order, include your order number in the subject line so we can assist you faster.
2. Where can I track my order?
We’ll email you a tracking link as soon as your order ships. If you need additional help locating a shipment, contact our support team with your order number. Orders are generally processed within 0–2 business days, with most deliveries arriving 1–4 business days after fulfillment. Shipment protection is included with every order.
3. What if my order is damaged or incorrect?
Contact us immediately with your order number and clear photos showing the issue. Photo documentation is required to review a claim. Once approved, we’ll arrange a complimentary one-time replacement, typically within 24 hours. Replacements are limited to one per customer, per order, and remain subject to review.
4. How can I confirm the quality of my products?
Every Open Science order is supported by batch-specific testing documentation detailing identity and purity results. Certificates of Analysis are also available through the corresponding product pages. If you need help reviewing or locating documentation for a particular batch, our team will be happy to assist.
5. Does Open Science offer volume pricing?
Yes. Save 40% when ordering 10 or more units of a product and 50% when ordering 50 or more. Minimums and discounts are calculated per product across all available strengths, allowing you to combine strengths freely. For larger quantities or specialized requests, contact us for a custom quote.
6. Can you help me choose a product?
We cannot provide medical, therapeutic, or experimental guidance. However, we can help you navigate our catalog using objective information such as product specifications, available strengths, purity results, technical documentation, and published research. Tell us what information you need, and we’ll point you toward the appropriate resources.
7. Where can I find my batch CoA?
Batch-specific Certificates of Analysis can be accessed through our product pages and CoA library. Use the batch number printed on your vial to locate the corresponding documentation. If you cannot find a particular report, contact us with your order and batch numbers, and we’ll help you retrieve it.
8. Why was my payment declined?
A transaction may be declined for several reasons. First, confirm that your billing information matches the details associated with your payment method. If the issue continues, try another payment method or ask your financial institution to authorize the transaction. You can also contact our team for additional assistance.
